Terms of Sale

ABOUT US:

Serendipity has been trading as an Antiques and Giftware Centre, incorporating Daisy’s Tea Room, in Fleet High Street for 8 years and has a reputation for quality and outstanding customer service. Serendipity is a shop of two halves, one selling antiques, collectables, and a huge range of vintage and pre-loved items, and the other, greetings cards and new giftware from suppliers including Dunoon, Portmeirion and Wrendale Designs amongst others.

COVID19:

Like many organisations and businesses, Serendipity and Daisy’s has been affected by the pandemic resulting in a change in the way we trade. Both businesses are to remain closed until 1 August 2020, when we hope things will be a little more settled and social distancing will be easier to achieve in our quirky building which is narrow in some places. When we do open, it will be with the safety and health of our staff and customers at the forefront and by following recommendations and guidelines from Public Health England.

NOW & IN THE FUTURE:

We are excited to be launching our new online shop for both Vintage and New Giftware items. As many of our existing customers will know, we have 10 showrooms in total, filled with stock which is forever being added to by our over 20 different traders. Our online shop only has a fraction of the stock we hold in store at present, but we will continue to regularly upload photos of items for sale.

ONLINE SHOPPING:

We hope you will agree that our on-line shop is very user friendly. Please add things to your basket, proceed to checkout and make payment using credit or debit card. We recommend for higher priced items that you arrange to view the product in our centre before you purchase. Whilst we are still closed, please call 01252 620888 to arrange a viewing.

DELIVERIES:

We are offering FREE delivery to local customers subject to our terms and a click and collect option via our private car park at the rear of the shop.

REFUNDS:

All items will be fully checked before being delivered to/collected by customers. In the unlikely event your item is defective or not fit for purpose, a full refund will be given providing it is returned to us within 14 days of receipt. No refunds can be given on sale items; gift vouchers; greetings cards; face and body products or earrings. Prompt communication via email stating the reason for refund will be appreciated. Please bear in mind that, by their very nature, some antique/vintage items may show signs of wear and are priced accordingly with historic damage to antique items being noted in the description. Refunds for any other reason will be at the discretion of the Serendipity Trader from whom the item has been purchased. If accepted, items must be retuned undamaged and in their original packaging. We regret we cannot offer free returns; therefore, customers are asked to return the undamaged item to Serendipity during opening hours (after 1 August) or by appointment before then. Refunds will be made onto the card used to make the original purchase at the time the items is returned.